Contact Us

Got a question about one of our reviews, spotted something that's changed, or want to flag a detail we've got wrong? We'd rather hear from you than leave inaccurate information up. This page explains what we can help with and what to expect when you reach out.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We don't operate any of the platforms we write about, and we can't process redemptions, verify your identity, or resolve account issues on behalf of a specific site — those requests need to go directly to the operator in question, usually through the support contact listed in their own terms and conditions.

Where we can genuinely help:

• Reporting outdated information, such as a welcome offer that's changed or a state eligibility list that's no longer accurate
• Flagging a broken link or a factual error on any review or comparison page
• General feedback on how we present our rankings, tables or write-ups
• Questions about how we research and rate the platforms listed, including who's behind Sweepstakes Casinos
• Pointing you toward our Responsible Gambling resources if you or someone you know needs support around play habits

What we can't help with

Because sweepstakes casinos run on a promotional model rather than traditional real-money wagering — using Gold Coins for play and Sweepstakes Coins that can potentially be redeemed for prizes — most account-level questions sit entirely with the operator, not with us. That includes:

• Redeeming Sweepstakes Coins, checking redemption status, or asking why a payout is delayed
• Identity verification (KYC) issues, such as a rejected ID or proof-of-address document
• Password resets, login problems, or account deletion requests
• Deposit, purchase or billing disputes tied to a coin package
• Confirming whether a specific platform currently serves your state

For any of the above, look for a "Support," "Help" or "Contact" link on the operator's own site, or check the confirmation email you received when you signed up. Their terms and conditions page will also list how disputes and verification queries are handled — our Terms and Conditions page explains how this applies to Sweepstakes Casinos itself, separately from any individual operator.

How we handle what you send us

When you contact us with a correction or a question, here's roughly what happens:

1. We log the details and note which page or section it relates to
2. Where possible, we check the claim against the operator's current published terms
3. If a correction is warranted, we update the relevant page and note the change
4. We reply where a direct response is appropriate, though we can't guarantee a reply to every message given volume

We don't accept payment to alter a rating, remove a limitation from a review, or reorder our rankings. Nothing you send us changes that — feedback helps us keep pages accurate, not commercially favourable to any one platform.

Before you write in

A few things worth checking first, since they cover the most common queries we receive:

• State availability changes often. Sweepstakes casino legality is decided state by state, not nationally, and operators frequently update which states they serve. If a site you were reading about no longer lists your state, that's usually a recent operator decision rather than an error on our part — always confirm current eligibility on the operator's own site before signing up.
• "No purchase necessary" is a real feature, not a gimmick. Every legitimate sweepstakes casino we cover offers a way to participate and receive Sweepstakes Coins without buying anything, alongside an alternative method of entry. If a page seems to suggest otherwise, let us know — that's exactly the kind of thing we want flagged.
• Age requirements vary by operator and state. Some platforms allow account holders from age 18, others set the bar at 21, either generally or in specific states. If you're unsure which applies to a site you're considering, that detail sits in the operator's own terms.

Reaching us

For corrections, general feedback, or questions about our review process, use the contact details or form provided elsewhere on {{ boston-enet.org }}. If you arrived here from a receipt, welcome email, or account notice from a specific sweepstakes casino, that message will usually include the fastest way to reach that operator directly — that's the better first stop for anything account-specific.

If your query relates to how we compare and rank the platforms on this site, our About Us page sets out our approach in more detail and is a good place to start before getting in touch.